Confirmation and reminder messages are automatically sent when a candidate books a meeting.
These messages ensure candidates show up prepared and on time.
What Are Confirmations & Reminders?
Confirmation
Sent immediately after booking.
Includes:
Date and time
Meeting details
Next steps
Reminders
Sent before the meeting.
Examples:
24 hours before
1 hour before
Why This Matters
✔ Reduces no-shows
✔ Keeps candidates informed
✔ Creates a professional experience
How to Configure Messages
Go to Settings → Calendars
Select your calendar
Navigate to Notifications or Automations
What to Customize
Confirmation Message
Update:
Your name
What the call is about
What to expect
🔎 Example: “Looking forward to our call! We’ll walk through your goals and explore franchise options that align with what you’re looking for.”
Reminder Messages
Set:
Timing (ex: 24 hours, 1 hour)
Channel (email and/or SMS)
Important Rule
⚠️ Do NOT turn off auto-confirmations
“Confirmed” = meeting is booked
Turning this off breaks the experience
🪄 Best Practices:
✔ Use both email and SMS reminders
✔ Keep messages short and clear
✔ Reinforce the value of the call
Common Mistakes
❌ Leaving default messaging unchanged
❌ Sending too many reminders
❌ Turning off confirmations
Final Takeaway
👉 Good reminders = better show rates