If you feel like your contact fields disappeared — don’t panic. In most cases, your fields are still there. A filter or view setting is hiding them.
This guide will help you quickly identify and fix the issue.
Quick Troubleshooting Checklist
Before submitting a support request, confirm:
✔ Filters are cleared
✔ You are in All Contacts
✔ You are checking the correct field category
✔ The field is not archived
✔ The column is visible
✔ You are searching with the correct format
Step 1: Check for Active Filters (Most Common Cause)
FranFlow remembers your last applied filters. If you searched for a specific field value or applied a filter, that filter remains active until you remove it.
This is the #1 reason contacts or fields appear “missing.”
How to Clear Filters
Go to Contacts
Click Filters
Review any active conditions
Remove all filter rules
Click Apply
Or
Click Clear All (if available)
Once filters are cleared, your full contact list and fields should reappear.
Important: Closing the page does NOT remove filters. You must manually clear them.
Step 2: Check Your Smart List
If you’re inside a Smart List, you’re viewing a filtered subset of contacts. You may not see all contacts or expected data.
To troubleshoot:
Click Contacts
Select All Contacts
Confirm filters are cleared
Search again
If your contact appears in All Contacts but not in your Smart List, the Smart List criteria is filtering it out.
Step 3: Confirm You’re Looking at Contact Fields (Not Opportunity Fields)
Contact fields and Opportunity fields are separate. If you’re inside:
Pipeline view → you’re looking at Opportunities
Contact record → you’re looking at Contact-level fields
If you created a custom field under Opportunities, it will not appear under Contact fields. To verify where a field lives:
Go to Settings
Click Custom Fields
Select either:
Contacts
Opportunities
Make sure you’re checking the correct section.
Step 4: Confirm the Field Was Created in the Correct Location
If you recently created a custom field and can’t find it:
Go to Settings
Click Custom Fields
Confirm it exists under Contacts
Confirm it is not archived
Confirm the field name matches what you’re searching
If the field exists but isn’t visible in a form, it may not have been added to that form.
Step 5: Check Column Visibility in List View
If you are expecting to see a field in the Contacts table view:
Click the column selector (if available)
Ensure the field is toggled on
Adjust your visible columns
Step 6: Confirm Field Type & Search Logic
FranFlow search behavior depends on field type. For example:
Dropdown fields require exact value matches
Number fields require proper formatting
Text fields are case-insensitive but must match content
If you searched “200k” but the field says “$200,000+” — it may not return. Try searching by:
Contact name
Email
Partial value
Clearing filters first
Why This Happens
FranFlow is designed to remember your view state:
Active filters remain applied
Smart Lists maintain saved criteria
Custom fields live in separate categories
Contact and Opportunity data are separated intentionally
Nothing is deleted unless manually removed.
Still Can’t Find It?
If you’ve completed the checklist and still cannot locate your field:
Take a screenshot of:
Your Filters panel
The Custom Fields settings page
Note the field name exactly as created
Contact the FranFlow team for review
Most issues are resolved in under 5 minutes once filters are cleared.
💡 Pro Tip: If contacts ever appear “missing,” clear filters first. 9 times out of 10, that solves the issue immediately.