(Custom Domains, LC Lead Email & Dedicated IP in FranFlow)
If something isn’t working with your email sending setup, use this guide before contacting support.
Most issues are simple and fixable in under 10 minutes.
First: Identify the Problem
Which one are you experiencing?
A) Domain won’t verify
B) Emails going to spam
C) LC Lead Email not sending
D) Everything was working and suddenly stopped
Find your section below.
A) My Custom Domain Won’t Verify
This is the most common issue.
Step 1 – Double Check DNS Records
Go to your domain provider (GoDaddy, Google, etc.)
For EACH record FranFlow gave you:
✔ Record type matches exactly (TXT / CNAME / MX)
✔ Host/Name matches exactly
✔ Value matches exactly
✔ No extra spaces
✔ No missing characters
✔ Added under correct domain
Common mistakes:
❌ Added records to wrong domain
❌ Typed instead of copy/paste
❌ Removed part of long TXT string
❌ Used main domain instead of subdomain
Step 2 – Wait for Propagation
DNS changes can take:
• 5–15 minutes
• Sometimes up to 24 hours
If you just added records, wait and try Resync / Verify again.
Step 3 – Confirm You Used a Subdomain
Correct:
send.yourdomain.com
Incorrect:
yourdomain.com
You must use a subdomain for sending.
If after 24 hours it still says Unverified:
✔ Recheck every record
✔ Take screenshots
✔ Contact FranFlow support
B) Emails Are Going to Spam
If your domain verifies but emails land in spam:
Step 1 – Confirm Domain Status
Go to Settings → Custom Domains
✔ Domain says Verified
✔ LC Lead Email is selected as default
If not → fix immediately.
Step 2 – Check Sending Volume
If you just started sending large campaigns:
• Warm up gradually
• Avoid blasting large lists immediately
New domains need reputation building.
Step 3 – Confirm SPF, DKIM & DMARC Records
If these records were removed or changed:
• Deliverability drops immediately
• Emails may fail authentication
Reverify DNS records in your domain provider.
🪄Best Practices: Struggling with email deliverability? Check out some best practices -
Don't use spammy language in subject lines and preview (e.g. don't use all caps and fluffy grabs like: HOW TO MAKE A MILLION DOLLARS)
Add alt text to images in emails for email readers (e.g. when you import an image it may be the file name with random characters)
Don't use purchased lists
Remove bounced emails from future sends so there's no reattempts
Make edits to your email if you're having AI write it (yes, email applications can tell if it's written by AI now!)
Maintain consistent number of sends
C) My LC Lead Email Won’t Send
Check 1 – Is Domain Verified?
If not verified → it won’t send.
Check 2 – Is LC Lead Email Set as Default?
Go to Settings → Email Services
✔ Confirm correct sender email
✔ Confirm no typos
Check 3 – Send a Test Email
Send to:
✔ A Gmail account
✔ An Outlook account
If neither receives it:
✔ Reverify domain
✔ Reconnect email services
✔ Clear browser cache and retry
D) Everything Was Working and Suddenly Stopped
Most common causes:
✔ Domain hosting provider changed
✔ DNS records were edited
✔ Website migrated
✔ Domain renewed incorrectly
✔ Someone removed TXT records
Fix:
Go to domain provider
Check DNS records still exist
Re-add missing ones
Click Verify again in FranFlow
Universal 5-Minute Reset
If unsure what’s wrong:
Confirm domain is Verified
Confirm LC Lead Email is default
Resync records
Send test email
Clear browser cache
Log out and back in
This fixes most issues.
Advanced Checks (Optional)
If you’re comfortable:
✔ Check MXToolbox for SPF/DKIM status
✔ Inspect email headers in Gmail
✔ Confirm “Signed by” matches your domain
If this feels overwhelming — skip it.
When to Contact Support
After confirming:
✔ DNS records correct
✔ Domain verified
✔ LC Lead Email correct
✔ Dedicated IP active
✔ Tested sending
If it still fails:
Send support:
• Screenshot of Custom Domains page
• Screenshot of DNS records
• The test email address used
• Exact error message
The more detail you send, the faster resolution happens.