Stay in sync with your Gmail or Outlook inbox — send and receive all emails inside FranFlow. This saves you time and energy as you manage all your candidates as scale.
Two-Way Email Sync means your normal email account (Gmail or Outlook) connects with FranFlow so that:
✔ Emails you send in FranFlow show in your regular inbox
✔ Emails you send in your inbox show in FranFlow
✔ Replies from contacts automatically appear in the contact’s timeline
✔ You don’t lose track of conversation history
This is essential for keeping your communications organized, especially when managing franchise candidates and ongoing follow-up.
Why You Should Set Up Two-Way Email Sync
Without sync:
Emails don’t automatically appear in FranFlow
You can’t see message history in a contact’s profile
Automations can’t trigger off replies
With sync:
Everything appears in one place
Your history stays complete
Your follow-ups stay accurate
Tasks and automation work better
Supported Providers
FranFlow currently supports two types of email accounts for two-way sync:
✅ Gmail / Google Workspace accounts
✅ Microsoft Outlook / Office 365 accounts
Before You Begin
Make sure you have:
✔ Your email login credentials
✔ Access to your Gmail or Outlook account
✔ Multi-factor authentication (if enabled)
✔ Your web browser open
Do not proceed if:
❌ You’re trying to sync a generic support inbox without permissions
❌ You don’t know the email password
❌ You don’t have inbox access
Always use a business email that you check regularly.
How to Set Up Two-Way Email Sync (Gmail)
This works with Gmail or Google Workspace accounts.
Step-by-Step
Go to Settings in FranFlow
Click Email Services
Select Connect Gmail
Choose Google / Gmail
A Google login window will open
Enter your Gmail email address
Enter your password
Approve the permissions FranFlow requests
Wait for confirmation
You’ll see: Connected
What Happens Next
Once connected:
✔ Emails sent from Gmail show up in FranFlow
✔ Replies from candidates show in FranFlow
✔ You can send email replies directly from FranFlow
✔ It stays connected in both directions
If you ever want to disconnect, you can do so from the same Email Services screen.
How to Set Up Two-Way Email Sync (Outlook)
This works with Microsoft Outlook / Office 365 business inboxes.
Step-by-Step
Go to Settings in FranFlow
Click Email Services
Select Connect Outlook
Choose Microsoft / Outlook / Office 365
A Microsoft login window will open
Enter your Outlook email address
Enter your password
Approve the permissions FranFlow requests
Wait for confirmation
You’ll see: Connected
What Two-Way Sync Does (and Doesn’t) Do
What It Does
✔ Syncs email in both directions
✔ Matches emails to contacts
✔ Surfaces email history in contact timelines
✔ Improves automation accuracy
What It Doesn’t Do
❌ Sync old emails from before connection
❌ Sync teams’ shared inboxes (unless configured individually)
❌ Automatically route email to automation folders
It only syncs new and future messages once connected.
🪄 Best Practices:
✨ Reply inside FranFlow when possible — this keeps the history centralized
✨ If responding in your email inbox, always use the connected account
✨ Do not change your email address in FranFlow after connecting — reconnect instead
✨ Keep your email password and inbox secure (especially for compliance)