Two-way email sync connects your email inbox (Gmail or Outlook) to FranFlow so you can send and receive emails directly inside the platform.
Once connected, FranFlow will:
Send emails from your email address
Receive replies automatically
Track all communication inside contact records
Keep your conversations organized in one place
This allows you to manage all candidate communication without switching between tools.
What Is Two-Way Email Sync?
Two-way sync means:
Emails sent from FranFlow → appear in your inbox
Replies from candidates → appear in FranFlow
Everything stays connected and up to date.
Before You Start
Make sure you have:
✔ Access to your email account (Gmail or Outlook)
✔ Login credentials for your email
✔ Permission to connect third-party apps
Step 1: Navigate to Email Settings
Log into FranFlow
Click Settings
Select Email Services
This is where you manage your email connection.
Step 2: Connect Your Email Account
You will see options to connect:
Google (Gmail / Google Workspace)
Outlook (Microsoft / Office 365)
For Gmail
Click Connect Google Account
Log into your Google account
Click Allow to grant permissions
For Outlook
Click Connect Outlook Account
Log into your Microsoft account
Click Accept to grant permissions
Step 3: Confirm Connection
Once connected:
✔ Your email will show as Connected
✔ FranFlow can now send and receive emails
✔ Your inbox is synced
What Happens After You Connect
After setup:
Emails sent from FranFlow come from your real email address
Replies from candidates appear in Conversations
Email history is stored on each contact record
Workflows can send emails on your behalf
This keeps all communication centralized.
Where to Send Emails in FranFlow
You can send emails from:
Conversations inbox
Contact records
Workflows (automated emails)
All messages will sync with your connected inbox.
Important Best Practices
Use Your Business Email
Always connect your business email, not a personal Gmail (if possible).
Example:
Keep FranFlow as Your Source of Truth
Once connected, try to manage candidate communication inside FranFlow.
This ensures:
conversations are tracked
workflows function properly
nothing gets missed
Test Your Connection
After setup:
Send yourself a test email
Reply to it
Confirm both actions appear in FranFlow
Common Issues
Emails Not Showing in FranFlow
Check:
Your email is connected
You are logged into the correct account
Try refreshing or reconnecting
Replies Not Syncing
Try:
Disconnecting and reconnecting your email
Checking permissions were fully granted
Emails Sending but Not Delivering
This may be related to:
email domain setup
spam filtering
missing DNS configuration
If needed, review the Email Services Setup Guide.
When to Reconnect Your Email
You may need to reconnect if:
your password changes
permissions are revoked
emails stop syncing
Why Two-Way Sync Is Important
Without two-way sync:
replies won’t appear in FranFlow
conversations won’t be tracked
workflows may not function correctly
With it enabled:
✔ all communication is centralized
✔ nothing falls through the cracks
✔ automation works properly